Política de reembolso

Vintage Pieces Only

All items offered by Circular Nordic Vintage are authentic vintage pieces, selected individually for their quality, design, and story. Most items are over 20 years old, and each one has its own character and history of use.

Understanding Vintage Condition

Please note that all our pieces are pre-owned and vintage, which means they have been previously used. They are NOT new items. As vintage pieces, they may show natural signs of age and use, which is part of their authentic character.

We carefully categorize each item's condition as follows: • Excellent: Minimal signs of use, exceptional condition for its age • Very Good: Light signs of use, well-preserved • Good: Normal signs of use consistent with age, still in good functional and aesthetic condition

We only select pieces with minimal signs of wear. Items below "Good" condition are not offered in our store.

Exception for High-Value Collectibles: Only in very rare cases, for highly collectible or museum-quality pieces of exceptional value, an item may have minor imperfections such as small chips, hairline cracks, or other age-related marks. When this is the case, it will be clearly stated and photographed in detail in the product description.

Every product listing includes: • Detailed condition description • Clear photographs showing any imperfections • Precise measurements • Material information • Any notable characteristics or signs of age

Please email us at info@circularnordicvintage.com if you have any doubts or would like additional photos before purchasing.

Careful Selection & Responsibility

Because every piece is unique and vintage, we encourage buyers to review descriptions carefully and ask questions if anything is unclear. Our goal is to make sure every item meets your expectations before purchase.

Right of Withdrawal (14-Day Return Policy)

Under EU law (Directive 2011/83/EU; implemented in France in Code de la consommation, Article L221-18 et seq.), consumers have 14 days from the date of receiving their order to withdraw from their purchase.

How to initiate a return: • Contact us by email at info@circularnordicvintage.com within 14 days of receiving your order • Include your order number and reason for return • We will provide you with the return address and instructions

Return conditions: • Items must be returned in the same condition as received, with intact packaging • Return shipping costs are paid by the customer • Original shipping costs are non-refundable

Refund process: • Once we receive and verify the returned item, we will process your refund within 14 days • Refunds will be issued via the original payment method • You will receive a confirmation email once the refund has been processed

Important note for vintage items: Each vintage piece is unique and has been carefully described with its specific condition and characteristics. The condition stated (Excellent, Very Good, or Good) reflects normal vintage standards, not new item standards. We strongly recommend reviewing all photos, measurements, and condition details before purchasing. If you have any questions or need additional photos, please contact us before placing your order.

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or significantly different from the description provided, please contact us within 48 hours of receiving your order. Include clear photographs and details of the issue. We will review the situation promptly and provide a solution — either a replacement, repair, or full refund (including return shipping costs), as applicable.

Contact: info@circularnordicvintage.com

Shipping & Handling

Items are carefully packaged to ensure safe delivery. While we take every precaution, we are not responsible for delays caused by the carrier. Tracking information is provided for all shipments.

Sustainable Packaging

Whenever possible, we reuse packaging materials to reduce waste and minimize environmental impact. You may notice slight variations in packaging from order to order — this is part of our effort to be eco-conscious.

Contact Us

If you have any questions about your order, the condition of an item, or this policy, please get in touch promptly. We are happy to provide additional photographs or information to help you feel confident in your purchase.

✉️ info@circularnordicvintage.com

Summary

Circular Nordic Vintage takes great care in selecting, photographing, and describing every vintage piece. All items are pre-owned and may show natural signs of age and use. Each piece is categorized by condition (Excellent, Very Good, or Good) and thoroughly documented. We offer a 14-day return policy in compliance with EU consumer protection laws. We aim to ensure a trustworthy and transparent process for all our clients.