Frequently Asked Questions
About Our Vintage Pieces
How do you select vintage pieces?
I select each piece individually, with great care. My priority is always quality and condition. All the pieces I offer are authentic and at least 20 years old, though many are much older. I always try to choose items with minimal signs of use, although, being vintage objects, it's normal for them to show some small traces of time.
How do you classify the condition of products?
All items in our collection are authentic vintage pieces that have been previously owned and used. Rather than using subjective condition grades, each product listing includes a detailed "Vintage Condition" section with specific, objective observations about the item's current state.
In this section, you'll find factual information such as:
- Maker's marks, signatures, or stamps present
- Quality and clarity of glaze, glass, or finish
- Presence of patina or natural aging
- Any structural issues (cracks, chips, repairs) or confirmation of their absence
- Other observable characteristics specific to that piece
I curate only pieces in the best possible condition. In rare cases, I may include exceptionally hard-to-find or highly collectible items that show more visible signs of age—always with complete transparency in the description and photographs.
Are there exceptions to this approach?
Yes, in very specific cases. Sometimes I include pieces with more marked signs of use when they are objects with high collectible value or special rarity. In these cases, the description clearly indicates this and the photographs reflect all important details.
Where can I see the exact condition of a piece?
All condition information is provided in the "Vintage Condition" section of each product description, and high-resolution photographs show the item from multiple angles. Please review both the written description and all photos carefully before purchasing.
If you have any questions or would like to see additional images, please contact me directly at info@circularnordicvintage.com before making your purchase.
Important: As with all vintage pieces, items may show signs of previous use and age. Any such marks are signs of authenticity, not flaws, and add to each piece's unique character.
What does "vintage" mean?
All our pieces are authentic vintage items, typically over 20 years old. They are pre-owned and have been previously used, which means they are NOT new items. Each piece has its own history and character.
Returns & Refunds
Can I return an item?
Yes. Under EU law, you have 14 days from receiving your order to return it. Contact us at info@circularnordicvintage.com with your order number and reason for return, and we will provide return instructions.
Who pays for return shipping?
The customer pays for return shipping costs. Original shipping costs are non-refundable unless the error was on our side.
What condition must items be in for return?
Items must be returned in the same condition as received, with intact packaging.
How long does it take to get a refund?
Once we receive and verify the returned item, we will process your refund within 14 days via the original payment method.
What if my item arrives damaged or is different from the description?
Please contact us within 48 hours of receiving your order with clear photographs and details. We will provide a solution — either a replacement, repair, or full refund (including return shipping costs).
Shipping
Where do you ship?
We ship throughout Europe and internationally. Shipping costs and delivery times vary by destination.
How long does shipping take?
Delivery times depend on your location. You will receive tracking information for your shipment so you can monitor its progress.
How are items packaged?
We carefully package all items to ensure safe delivery. Whenever possible, we reuse packaging materials to reduce waste and minimize environmental impact as part of our commitment to sustainability.
What if my package is delayed?
While we take every precaution, we are not responsible for delays caused by the carrier. All shipments include tracking information so you can monitor delivery status.
Care & Maintenance
How should I care for vintage items (only recommendations)?
Vintage pieces require gentle care: • Ceramics & Glass: Hand wash with mild soap and warm water. Avoid dishwashers and extreme temperature changes. • Wood: Dust regularly with a soft cloth. Avoid direct sunlight and excessive moisture. • Textiles: Follow care instructions specific to the fabric. When in doubt, dry clean or hand wash gently. • Metal: Clean with appropriate products. Avoid abrasive materials.
Can vintage items be used daily?
Yes, most of our pieces are functional and can be used daily with proper care. However, some highly collectible pieces may be better suited for display.
Contact
How can I contact you?
Email us at info@circularnordicvintage.com.
We're happy to answer questions, provide additional photos, or help you find the perfect piece.
About Circular Nordic Vintage
Who is behind Circular Nordic Vintage?
Circular Nordic Vintage is a one-person business run entirely by me. I personally source and select each piece (sometimes with a little help from close friends and family), photograph the items, write descriptions, manage the website, handle social media, pack orders, and ship everything myself. It's a small, independent business built on passion for Nordic vintage design.
How quickly will you respond to my inquiry?
A: As a solo business owner managing every aspect of the shop, I do my best to respond as quickly as possible. However, please understand that responses to specific requests may sometimes take a little time. I will always get back to you as soon as I can. Thank you for your patience and understanding!